Shipping policy
Welcome to Neck Jewellery. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
- Local Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery times may vary depending on your location, customs processing, and courier services.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and selected shipping method.
- Free shipping promotions may be offered on selected orders or during special campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your shipment status.
International Shipping
We ship worldwide where available. International customers are responsible for:
- Customs duties
- Import taxes
- Additional local fees charged by their country
These charges are not included in our product or shipping prices.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Neck Jewellery is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Delayed Packages
If your package is delayed, lost, or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team.